Health Care Services
Community Services

Social Services Case Management

Our Mission Statement:

The Case Management department works collaboratively with health care providers to identify and address our clients’ social needs. The goal of the case management team is to ensure optimal client wellness and autonomy.

Case managers provide support with social systems navigation, which includes making referrals to and facilitating communication with community resources, assisting with applications, and serving as an advocate if necessary. They often do supportive counseling and education around setting and achieving goals related to social needs.

Using a client-centered approach; case managers provide assistance with:


Department Hours:

Monday to Friday: 9:00am – 5.00pm




How do I schedule an appointment with a case manager? Patients are referred by their primary care providers for appointments with case managers.  You can also walk in to registration desk located on the 1st floor and ask to speak to case manager on duty during our department hours.  You must have a primary care doctor at DotHouse Health to receive services from a case manager. If you walk-in to meet a case manager but you are not a patient, we will offer to register you as a patient and also try to connect you to our healthcare services.


Can a case manager find me housing? We cannot directly connect you with housing. However, our case managers can connect you to our Homelink help desk housing advocate from Massachusetts Coalition for the Homeless, housing resources in Boston including the Boston Housing Authority, ABCD Housing and Homeless Prevention Program, and Project HOPE.


How can I apply for benefits?  We can only complete your application for SNAP benefits (food stamps).


We are able to assist with the application process for SSI (Supplemental Security Income) and EAEDC (Emergency Aid to Elders, Disabled and Children). However, you will need to complete these applications individually at the SSI and EAEDC offices.


Do I need to have insurance to see a case manager?  No. Insurance is not necessary to meet with a case manager.


FCCT provides extensive resources and FREE events every month

Click here for more information on our Facebook page.


FCCT Enrollment Form link:


For more information, please contact our Huong Vu, Family Engagement Specialist at