Insurance and Referrals

Welcome to the Managed Care Department at DotHouse Health. Managed Care schedules your appointments for outside specialty care and makes sure that your referrals are in place prior to your appointment. Our team advocates for DotHouse Health patients in issues with insurers and hospitals and can help patients navigate around challenges within healthcare system.


DotHouse Health accepts all major insurance plans. This includes all federal and state insurance programs.It is our goal to provide healthcare regardless of ability to pay. If you do not have insurance, one of our Financial Counselors can work with you to enroll you in a program,

If you have any questions about your insurance coverage, please call our Managed Care Department, 617-288-3230 and follow the instructions. The department also manages a secure voicemail system and if you choose to leave a message your call will be returned within one business day.

Department Hours:

Monday to Friday: 8:00am to 4:30pm


How do I acquire a referral for specialty care outside of DotHouse Health?

Your primary care physician can refer you for specialty care at many Boston-area hospitals. Below is a step-by-step process for referrals:

As a DotHouse Health patient, which hospitals can I be referred to for specialty care?

Depending on your insurance provider, you may have access to many different hospitals. If you would like information about your access to a specific hospital, please call the Managed Care Department.

I do not have or I am having problems with insurance. How can I contact the DotHouse Health Financial Counselor?

Our Financial Counselors will work with you to connect you to a healthcare program or other community resources. Please click here for more information about our Financial Counseling services.

Why have I not yet received a notification for my specialty care appointment?

The referral appointment process can take up to 2 weeks to complete. Please contact the Managed Care Department with any questions.

What insurance information should I bring to an appointment?

Please bring your insurance card and photo ID to appointments.

Do I need a referral before I receive specialty care services?

Yes. You must make sure that all referral information is completed before your appointment for specialty care. If not, you may be charged for the cost of specialty care. Please note that insurance carriers generally do not cover costs retroactively if your referral is received after the appointment.