Information Systems EPIC Application Specialist
Full-Time
Roles and Responsibilities
Reporting to the CIO, an Epic Site Specialist will be dedicated to assist in the preparation in our community health centers’ (chc) go-live and to support end-users during Practice Management (PM) and Electronic Medical Record (EMR) implementations. Following an implementation, the Application Specialist will remain permanently on-site as the application expert, end user training and support person, and technical support for testing and for maintaining member-managed components of the software.
Responsibilities of the Epic Application Specialist will include:
Implementation
- Support the successful implementation of Epic applications for the health center.
- Participate as a key member of the chc implementation team(s) to understand workflows, configuration/design decisions, and policy considerations, and to assist with project coordination and site readiness.
- Partner with OCHIN (Oregon Community Health Information System) technical staff to test printing and Order Transmittal from every workstation. Coordinate with chc IT staff if required.
- Participate in the build specific to our chc. May include, but not be limited to, creating new Epic users, provider records, preference lists, fee schedules, letter templates, workstation and printers.
- Support the planning and facilitation of training sessions including Epic, OnBase and Gateway.
- Provide support for users using the Learning Management System (LMS).
- Learn the application to assist the OCHIN trainers in supporting end-user training for go-live.
- Participate in order transmittal testing prior to the dress rehearsal.
- Provide user support for dress rehearsal.
Go-Live and Ongoing Support
- Provide direct support to clinical operations and patient care teams to facilitate the introduction, acceptance, integration, and optimal use of the Epic application in the clinic.
- Collaborate with clinic leadership and users to identify opportunities for efficiencies in clinic operations, clinical practice support, and improved health outcomes.
- Provide daily support to Epic applications users through troubleshooting, coaching, and consulting.
- Identify, assess, and troubleshoot application and equipment issues as they occur, owning the problem and seeing it through to full resolution. Refer issues that require additional assistance to the chc IT/Help Desk or OCHIN’s Help Desk, including technical and workflow information necessary to resolve the issue. Communicate resolution to the user when completed.
- Maintain member-managed system setup such as the provider master file, security, and preference lists, SmartPhrases for service area.
- Manage error queues and In Basket pools established for chc.
- For EMR, work collaboratively with clinicians and in concert with established EMR processes to manage requests for
- Additions of diagnoses and procedures codes to the system. Manage the requestor’s expectations until request is satisfied.
- Requests for additional system-level charting tools from the review process through follow up communication to users. Coach the user through creating their own SmartPhrases.
- Additional clinical workflows
- Collaborate with OCHIN and member oversight or advisory workgroups to optimize use of the system through implementation of new Epic PM and EMR features and upgrades.
- Collaborate with OCHIN to test new features and upgrades prior to implementation.
- Attend appropriate clinic department meetings as Epic expert and as OCHIN liaison.
Training
- Demonstrate outstanding interpersonal communications skills and adult teaching techniques.
- Coordinate and provide all necessary training to new clinic staff and providers, coordinate issuance of ID and password, and provide go-live support according to established processes.
- Provide competency/efficiency training for existing users.
- Supports upgrade training in collaboration with OCHIN and chc organization.
- Coordinate with chc leadership and physician champions for brown bag lunch sessions (or established staff or provider meetings) as forums for interest-raising, problem-solving, or training topics, and provide expertise and any handouts to support the event.
- Collaborate and coordinate with OCHIN and any support teams, including Help Desk, to translate learnings and experiences into documentation, training aides, newsletters or other materials appropriate for our chc.
- Demonstrates strong project management skills
- Able to lead a project to successful completion with a multidisciplinary team
- Able to facilitate and document workflow redesign
For consideration, please forward resume and salary requirements to:
DotHouse Health
Attn: Human Resources Department
1353 Dorchester Avenue
Dorchester, MA 02122
Fax (617) 740-2310
EEO
8/1/15