1. The most important person at Dorchester House is the customer. Our patients, staff, and community, are all customers of Dorchester House.

2. The health, economic and social needs of the individual, the family and the community are intertwined. Meeting the needs of our customers means viewing and treating them in a comprehensive and holistic manner.

3. Respect for our customers and for each other is among our highest priorities.

4. Access to our services regardless of ability to pay is the underlying principle of our mission.

5. Our patients have the right to receive health care in a manner that respects their dignity and their privacy. Our whole organization is dedicated to recognizing the rights of all who use our services.

6. We are proud of the cultural and ethnic diversity of our community and reflect this pride in the diversity of our staff, the languages in our communications, and the cultural competency of our services.

7. Dorchester House strives to be a work place where respect for each other is essential. We will assure that compensation and benefits are attractive, the physical work environment is comfortable and uplifting, and opportunity for advancement is available.

8. Financial stability is essential for meeting the needs of the community. This requires that we operate in a prudent manner - consistent with sound business principles - incorporating a clear decision-making process that is based on sound information and analysis.

9. We must be willing to improve our systems and ourselves continuously. This means that assessment, change and innovation are always part of our organization.

10. We are dedicated to meaningful collaboration to meet the complex health, economic and social needs of our community.