PC Support Technician

The PC Desktop Support Technician provides on-site and remote first level support to end users/customers of all Local Area Network (LAN)-based applications. The PC Desktop Support must a dynamic team player who understands problems and identify solutions, document issues into the IT ticketing system and escalate them to higher level as needed. In addition, he/she will support, monitor, test, and troubleshoot hardware, software and telecommunication problems, assists users with application support and train them as necessary.

 REQUIREMENTS:

• Microsoft A+ certification.
• 2 years providing desktop and help desk support in a Microsoft environment.
• Must be familiar with MS Active Directory.
• Strong communication skills, with an emphasis on customer service.

 For consideration, please forward resume including salary requirements to dotwell.jobs@dotwell.org

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